Refund policy

Returns/Exchanges

What’s your return policy?

You have 30 days from the date of delivery to return your item.

All returns are refunded via store credit in the form of a Heart On Your Sleeve E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at CustomerSupport@heartonyoursleeve.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Additional information on our Online Return Policy?

 

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip or return invoice that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• Return drop-offs are not accepted at our distribution centers or corporate office locations.

Do you offer refunds?

Within our standard practice, we do not offer refunds however, we do offer Store Credit. Store Credit is offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at CustomerSupport@heartonyoursleeve.store within 7 days of delivery with photos of wrong/damaged items and we’ll sort that out for you. Store Credit will be issued for the amount paid for the product/s (minus discounts) as well as taxes paid for the product/s. Shipping costs will not be refunded.

If for any reason an order cannot be fulfilled by our company a full refund will be issued to the customer to the original form of payment.

Can I exchange an item for a different size/color?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy. Upon receipt of the products returned, Store Credit will be issued which will allow for repurchasing any available item(s) on our site. We cannot guarantee that the sizes and color variants wanted will be available at the time of repurchase.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at CustomerSupport@heartonyoursleeve.store within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue Store Credit!

FINAL SALE

The following items are considered "Final Sale" items and cannot be returned for Store Credit. If returned, no Store Credit will be offered:

• Gift Cards
• Mugs
• Water Bottles
• Bodysuits
• Jewelry (earrings, necklaces, etc.)
• Swim Wear
• Beauty/Cosmetic Items (Care & Skin Care Products)
• Lingerie
• Hats

You can always contact us for any return question/s at CustomerSupport@heartonyoursleeve.store.

Reserved Rights Regarding Returns

 

 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.